Introduction
Tienkang Machinery has recently received reports of unknown individuals impersonating our company and employees to contact clients for business discussions or technical consultations. After internal investigation, we confirm that these individuals are not affiliated with Tienkang in any form.
To protect our clients, partners, and the integrity of our communications, we hereby issue the following official statement.
Statement
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Any person claiming to represent Tienkang Machinery who uses unofficial contact details (such as personal emails, unverified phone numbers, or unbranded business cards) is not authorized by our company.
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Tienkang is not responsible for any actions conducted by unauthorized individuals and reserves the right to take legal action against any fraudulent impersonation.
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At least two known cases have been identified. We urge our clients and partners to remain alert and not to provide any sensitive information, sign documents, or proceed with transactions without proper verification.
How to Verify a Tienkang Representative
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All official Tienkang employees use email addresses ending with
@tienkang.com -
Business cards carry the Tienkang company logo and official job titles
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You may request a formal introduction letter issued by the company
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You may also contact our Taiwan headquarters for direct verification
When to Contact Us Immediately
Please reach out to us immediately if:
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You are contacted by someone claiming to be from Tienkang but cannot verify their identity
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The individual uses personal email, LINE, or WeChat to communicate
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You are asked to send payment, share technical drawings, pricing information, or sign any agreements outside of formal processes
Contact Information
Tienkang Machinery Co., Ltd.
Customer Service Hotline: +886-4-24938669
Email: sales@tienkang.com
Website: https://www.tienkang.com
Closing
We appreciate your attention and cooperation. Tienkang Machinery is committed to maintaining security, transparency, and trust in all client and partner relationships. If you have any questions or suspicions, please do not hesitate to contact us.